MIMI DONALDSON In her new book Necessary Roughness:
New Rules for the Contact Sport of Life, Mimi Donaldson teaches “women how
to watch football.” And women are “a natural” for this contact sport that
mimics life, because they have commitment, they’re great team players, good
leaders and in tune with intention, which “makes you unstoppable.” The
efficiency of the game, offense and shaking things off so you can move
forward: They’re all here in Mimi’s
Necessary Roughness.
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Telephone
Techniques
Guarantee customer satisfaction on the phone.
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