Mimi Donaldson  
  AUTHOR • SPEAKER • LEADER   

Necessary Roughness - New Rules for the Contact Sport of Life, by nationally known speaker Mimi Donaldson
MIMI DONALDSON
In her new book
Necessary Roughness: New Rules for the Contact Sport of Life, Mimi Donaldson teaches “women how to watch football.” And women are “a natural” for this contact sport that mimics life, because they have commitment, they’re great team players, good leaders and in tune with intention, which “makes you unstoppable.” The efficiency of the game, offense and shaking things off so you can move forward: They’re all here in Mimi’s Necessary Roughness. Order your copy now

 

Telephone Techniques
Guarantee customer satisfaction on the phone.

No other company operates quite the same way you do. Even another company in the same industry has a different combination of human resources, corporate philosophies and business objectives. Telephone Techniques recognizes these realities. Telephone Techniques will give you the customized tools to assist you in handling every call with grace and control. Studies show that seven out of ten people stop doing business with a firm because of the way they are treated on first contact. If you are that first contact, in the mind of the caller, you are the company. How you handle that first contact is all-important to the success or failure of your firm. Telephone Techniques will be custom-tailored to the unique volume and nature of the calls that you handle in your company. The results will be guaranteed caller satisfaction, greater job satisfaction for you and increased self-esteem and productivity. You will learn to ease your stress while being more courteous and productive, despite work pressures.

Book Mimi's "Telephone Techniques" today.

 

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© Copyright, Mimi Donaldson, 2005