Thanks to supporters of “Necessary Roughness”

So I get this great comment on my Facebook Wall from Chrissy Carew, who sought me out because a friend told her about my book, “Necessary Roughness:  New Rules for the Contact Sport of Life,” and Chrissy is a “football girl.”  Besides being a master personal and business coach www.coachcarew.com , she founded another website,…

Read More

Business and Sports – GO USA Women’s Soccer Team!

Women AND men are focused on our USA Women’s Soccer Team , as they compete in the finals this Sunday.  Yes, I’m impressed with Hope Solo’s dramatic “saves” as the goalie (what a great name, eh? The great white Hope for the team’s victories, and then Solo, because you are all alone defending that box).…

Read More

Football and Business: Building Trust In The Workplace

Building trust in the workplace is essential in business today.  So what do you do when business is promised, but the contract is juuuust not signed yet? NFL players during this lockout period are facing this dilemma and so am I.  Speeches and training opportunities are coming in at a faster clip these days—better than…

Read More

Football and Business: Do You Need A Rookie Symposium?

Finding connections in football and business really is so easy!  Today marks day 112 of the NFL lockout.  Yet, the Rookie Symposium happened last week.  Respected coaches and experienced veteran players gave the rookie players valuable MENTORING: advice, inspiration, warnings, hope—all useful information to mentor the new guys, which, as I write in my book,…

Read More

Customer Service Tip – Rory McIlroy’s PGA Tour Lesson for Business

Here’s a great customer service tip: doing more with less means keeping existing customers. So lately I’ve been delivering Customer Service keynotes and workshops more than any other subject! What separates a master from an average customer service rep? Their ability to hear and respond graciously to personal criticism, rudeness, and insane rants, and then–…

Read More

NBA Finals — Business And Life Lessons For Us All

Last night’s NBA Finals game had SO many business and personal lessons for us all. 1. Contrary to Randy Newman’s song lyrics, short people got SO much reason to live! Jose (JJ) Barea, who is at least one head shorter than all the other players (he lists his height as 6 feet; the sportscasters call…

Read More