Raise Your Personal Debt Ceiling? No Way!

Since the NFL CBA is not done yet, I feel like I’m in a state of suspended animation. In fact, that’s how a lot of us feel about our businesses in this economy. Our profits are getting better – not as good as the good ol’ days, but better than the last two years. Many…

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Business and Sports – GO USA Women’s Soccer Team!

Women AND men are focused on our USA Women’s Soccer Team , as they compete in the finals this Sunday.  Yes, I’m impressed with Hope Solo’s dramatic “saves” as the goalie (what a great name, eh? The great white Hope for the team’s victories, and then Solo, because you are all alone defending that box).…

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Football and Business: Building Trust In The Workplace

Building trust in the workplace is essential in business today.  So what do you do when business is promised, but the contract is juuuust not signed yet? NFL players during this lockout period are facing this dilemma and so am I.  Speeches and training opportunities are coming in at a faster clip these days—better than…

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Football and Business: Do You Need A Rookie Symposium?

Finding connections in football and business really is so easy!  Today marks day 112 of the NFL lockout.  Yet, the Rookie Symposium happened last week.  Respected coaches and experienced veteran players gave the rookie players valuable MENTORING: advice, inspiration, warnings, hope—all useful information to mentor the new guys, which, as I write in my book,…

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Leadership Icons: Mother Theresa and – Lady Gaga?

When it comes to leadership icons, most people would not put Mother Theresa and Lady Gaga in the same category.  But there was a great article in my new favorite magazine, The Economist, by Schumpeter, which quotes two recent publications that point out the similarities between these two women. Aside from the name changes (and…

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Customer Service Tip – Rory McIlroy’s PGA Tour Lesson for Business

Here’s a great customer service tip: doing more with less means keeping existing customers. So lately I’ve been delivering Customer Service keynotes and workshops more than any other subject! What separates a master from an average customer service rep? Their ability to hear and respond graciously to personal criticism, rudeness, and insane rants, and then–…

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